FAQs

HOW DOES SHIPPING WORK?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display your total costs.

All orders from USD 200 are free shipping for all the countries.

Shipping fees are based also on the size, weight, and number of the packages in order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.

  • Standard Shipping - order 200 USD and up is Free
  • Standard Shipping - order below 200 USD is 3.99 USD


THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation!

Note

  • Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and asking that they release your items immediately.
  • If for some reason your order is never released by customs, we'll send you a replacement!

I NEED HELP WITH A LATE ORDER.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive:

  • For domestic: Total time to receive orders is from 10-17 working days, in which processing time is 5-7 working days and shipping time is 5-10 working days.
  • For international: Total time to receive orders from 12-22 working days, including processing time 5-7 working days and shipping time 7-15 working days

Please do not panic if it does not show up immediately, it's on its way (please email us for tracking).

If your order has not arrived after 17 business days (domestic) and 22 business days (international), please contact us for timely support.

PAYMENT

What type of payments do you accept?

We accept Visa, Mastercard, Discover, and American Express as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we'll get back to you as soon as we can.